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Convo UX

Introduction to Conversational Experiences (CUX101)


Description
This course is a general introduction and overview of conversational experiences. It’s designed for team members who are new to working with platforms such as Amazon’s Alexa and Google’s Dialogflow platforms. This course should be taken by members of all disciplines who are starting on a project using one of these platforms.
Content
  • Welcome
  • 1. The Basics
  • 1.1. Core Concepts
  • 1.2. Key Terms
  • 1.3. The "Why"
  • Quiz #1
  • 2. Convo UX Projects
  • 2.1. Preparing for Projects
  • 2.2. Basic Principles
  • Quiz #2
  • 3. Machine Learning and Convo UX
  • 3.1. What is Machine Learning?
  • 3.2. Machine Learning and Convo UX
  • 3.3. AI and Convo UX
  • Quiz #3
  • 4. Wrapping Up
  • The End
  • Course Feedback
Completion rules
  • You must complete the units "1.1. Core Concepts, 1.2. Key Terms, 1.3. The "Why", Quiz #1, 2.1. Preparing for Projects, 2.2. Basic Principles, Quiz #2, 3.1. What is Machine Learning?, 3.2. Machine Learning and Convo UX, 3.3. AI and Convo UX, Quiz #3"
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